Adam Elkins – Customer Advocate

Adam’s unique industry experience provides an uncommon level of perspective and understanding when addressing his clients’ needs and providing an exceptional solution. Optimizing the entire customer journey while improving the agent experience is the top priority at Achieve CX.

Since 2000, Adam has held various roles ranging from Network Engineer, Technical Support, Solutions Consulting, and Sales Operations Management. In these roles, Adam grew his knowledge of business applications and services relating to contact centers and customer relationship management platforms. His experience among several leading players in the industry includes Cisco, Interactive Intelligence, Genesys, and Sharpen.

Adam has acted as the solutions architect for hundreds of contact center platforms, including those at Cardinal Health, Motorola, Stanley Steemer, and Sallie Mae. During his tenures at Genesys and Sharpen, Adam managed and trained all new Solutions Consultants to provide subject matter expertise on contact center solutions and industry best practices.

Adam is versed in solution design, architecture, solution documentation, integration development, and deployment of the following technologies: Omni-Channel Contact Center, Unified Communications, Speech IVR, Digital Self-Service, Outbound Dialing, Digital Outreach, Reporting and Analytics, Workforce Management, CRM Integration, Cloud Solutions, and Telephony Architecture.